Return and Replacement Conditions:

Please be mindful of the following conditions for initiating returns or replacements:

-Products damaged due to misuse or overuse.

-Items returned without original packaging, including price tags, labels, and freebies, or if the original packaging is damaged.

-Defective products not covered under the Seller/Manufacturer’s warranty.

-Products that have been used or altered.

-If a product is used, the return will only be initiated in the presence of a manufacturing defect, and a video may be required for verification.

-Free products provided by the brand: If free products were offered with your order, they must be returned along with the original order; otherwise, the return will not be accepted.

-Defective products covered under Seller/Manufacturer’s warranty.

Procedure for Damaged, Defective, or Wrong Products:

If you have received a damaged, defective item, or the wrong product in your order, follow these steps within 3 days of receiving the order:

Contact our Customer Support team via email (contactus@worldbeautycare.in) within 3 business days, providing your order ID details and the request to replace the defective/wrong items. Include an unboxing video and an image of the product with the invoice for our reference.

We will pick up the products within 2-4 business days. The replacement process will be initiated only if the products are received by us in their original packaging with seals, labels, and barcodes intact.

Important Note:

Your request will only be processed when you send us the unboxing video and an image of the defective/damaged/wrong product.

Returning Free Gifts:

Yes, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Partial Order Returns:

A replacement request can be created at the item level. However, any product being returned needs to be returned in full, including all components and any complimentary gifts or products.

Refund Process:

In case of a return/replacement/refund:

For payments done through credit/debit cards or net banking, the refund will be processed to the same account within 24-72 business hours after receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we do not offer refunds. However, in the event of any damage to the product, we provide a hassle-free replacement option. Upon receiving the products back and your bank details via email, the replacement process will be completed within 24-48 business hours. Please note that it may take an additional 2-3 business days for the replacement to be processed and dispatched.

We understand that situations may arise where you need to cancel or return a product. 

Please note the following conditions:

Damaged Product Due to Misuse/Overuse:

Product returns will not be accepted if the item is damaged due to misuse or overuse.

Original Packaging:

Returned items must include the original packaging, including price tags, labels, original packing, freebies, and other accessories. If the original packaging is damaged, the return may not be accepted.

Defective Products not Covered Under Warranty:

Defective products that are not covered under the Seller/Manufacturer’s warranty may not be eligible for return.

Used or Altered Products:

Products that have been used or altered may not be eligible for return unless there is a manufacturing defect, in which case, a video may be required.

Free Products Provided by the Brand:

If free products were offered with your order, they must be returned along with the original order; otherwise, the return will not be accepted.

Procedure for Damaged, Defective, or Wrong Products:

If you have received a damaged, defective item, or the wrong product in your order, follow these steps within 3 days of receiving the order:

Contact our Customer Support team via email (contactus@worldbeautycare.in)within 3 business days, providing your order ID details and the request to replace the defective/wrong items. Include an unboxing video and an image of the product with the invoice for reference.

We will pick up the products within 2-4 business days. The replacement process will be initiated only if the products are received in their original packaging with seals, labels, and barcodes intact.

Note: Your request will only be processed when you send us the unboxing video and an image of the defective/damaged/wrong product.

Returning Free Gifts:

Yes, the free gift is part of the item order and needs to be returned along with the originally delivered product.

Partial Order Returns:

A replacement request can be created at the item level. However, any product being returned needs to be returned in full, including all components and any complimentary gifts or products.

Refund Process:

For credit/debit card or net banking payments, the refund will be processed to the same account within 24-72 business hours after receiving the products back.

For cash on delivery transactions, refunds will be provided through coupons within 24-48 business hours after receiving the products back. It may take an additional 2-3 business days for the amount to reflect in your account.